Frequently Asked Questions
Everything you need to know about bringing comfort home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger items like sofas or dining sets, our white-glove delivery service may take up to 14 business days to ensure safe transport and assembly.
What is your return policy for home decor?
We offer a 30-day satisfaction guarantee. If your item doesn't fit your space perfectly, you can return it in its original packaging for a full refund, minus return shipping costs.
Are your wooden products sustainably sourced?
Yes, at Customer Favorites, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you offer fabric swatches before I make a purchase?
Absolutely! You can order up to five fabric swatches for free to see how the colors and textures look in your home's unique lighting before committing to a larger piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can pay for your home upgrades over time.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view real-time updates on your delivery.